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Break old habits

You might need to break some old habits: Questions that feel like taking a test Praise instead of participating in the conversation Helping too soon…

Glossary of Jargon

Jargon

Auth Short for “Authorization” in conversations about insurance Authorization Approval from the insurance company to receive treatment through a clinic or home health agency CCB…

Good Night Gorilla

It’s bedtime at the zoo, and all the animals are going to sleep. Or are they? Who’s that short, furry guy with the key in…